Privacy Policy
As Poylin, we care about the privacy of all users who visit our website, review our products, place orders or contact us. This policy has been prepared to explain, in general terms, what information may be collected, for what purposes this information is processed, how it is protected and what rights users have.
This page provides users with a clear and understandable privacy summary. More detailed information regarding the processing of personal data, application processes, cookie preferences and, when necessary, explicit consent mechanisms may also be provided separately through other relevant texts and system flows.
Which Areas Does This Policy Cover?
- Basic usage data generated during website visits
- Contact forms, order transactions and customer service processes
- Membership, order, delivery and after-sales support flows
- Commercial electronic communication preferences and user approval processes
- General approach regarding cookies, traffic and security records
Information That May Be Collected
Within the scope of our website and sales processes, information that users directly provide to us and some data generated during technical use may be processed. This data is not always collected within the same scope; it may vary depending on the action performed by the user.
Identity and Contact Information: Name, surname, phone, email, delivery / invoice information
Order Information: Product, payment, order status, delivery preferences
Customer Service Records: Request, support, complaint and feedback content
Technical Data: IP information, device, browser, session and security records
Marketing Preferences: Communication consent, campaign and information preferences
Usage Data: Page navigation, product interests, session behavior
Optional Information
Some data may be necessary for the order process, while some data is used only to improve the user experience or to provide optional communication. For non-mandatory fields, user preferences are respected as much as possible.
For What Purposes Do We Use Information?
Order and Delivery Processes
Data may be used for receiving the order, completing payment, issuing the invoice, carrying out shipping / delivery operations and providing after-sales support.
Customer Experience and Support
Data may be used in product guidance, technical support, return / exchange processes, contact requests and user satisfaction flows.
Security and System Management
Some technical data may be processed for website security, prevention of misuse, reduction of fraudulent transaction risks, detection of technical problems and management of log records.
Marketing and Information
If the user has given explicit preference or there is a communication basis in accordance with the relevant legislation, campaign, product update, reminder or informational communication may be sent. The user has the right to stop these communications at any time.
With Whom Can Information Be Shared?
Personal data may be shared with limited parties only to the extent necessary for carrying out activities and in accordance with the relevant legal framework. Sharing outside the intended purpose or in an uncontrolled way is not our approach.
Shipping and Logistics Service Providers: To enable delivery
Payment / Finance Infrastructures: For collection and transaction security
Software and E-Commerce Infrastructure: To carry out site operations
Consultancy and Service Providers: For technical, legal or operational support
Authorized Public Institutions: In case of legal obligation or official request
Accounting / Invoicing Flows: To carry out commercial processes
International Data Transfer
Due to some infrastructures, software or service providers used, there may be a possibility of technical-level data processing connected abroad. In such cases, the relevant processes should be explained in more detail through separate texts and the necessary legal basis should be observed.
Cookies and Similar Technologies
Cookies or similar technologies may be used on our website to improve the user experience, provide session management, increase security and measure site performance. Cookies are not always used for the same purpose, and some may be technically necessary.
Necessary Cookies
Cookies used for maintaining the session, cart operations, security checks and basic site functions may fall into this group.
Analytics and Experience Cookies
Some analytics tools may be used to understand user behavior, improve page performance and measure which content receives more interest.
Marketing and Preference Cookies
Some additional cookies may be activated for purposes such as campaign management, showing users more relevant content or remembering preferences. This area should be supported by a separate cookie policy and preference management screen.
Protection and Storage of Information
As Poylin, we care about taking appropriate technical and administrative measures to protect processed data against unauthorized access, loss, misuse or unlawful processing risks. The purpose here is not to promise "zero risk", but to maintain a reasonable and up-to-date protection approach.
Retention Period
Data is stored for as long as necessary, taking into account the relevant processing purpose, legal obligations, commercial record requirements and possible dispute processes; afterwards, deletion, destruction or anonymization approaches may be adopted.
Security Approach
Access controls, authorization, technical infrastructure measures, log management, limited sharing with business partners and transaction security approaches are evaluated within this framework.
User Rights and Requests
Users may have the opportunity to learn whether data related to them is being processed, request information if it is being processed, request correction if it has been processed incompletely or incorrectly, and exercise their other rights within the framework of the relevant legislation.
How Can You Submit Your Requests?
You can submit your requests regarding personal data, membership, order, contact records or marketing preferences to us through our communication channels. After the necessary identity verification and evaluation, applications are handled in accordance with the legislation.
Marketing Messages and Consent Process
Campaign, product update or similar commercial electronic messages may be sent if there is a communication basis in accordance with the relevant legislation. Users can update their communication preferences, reject messages or unsubscribe from the communication list at any time.
Managing Message Preferences
User preference is important for email, SMS or similar notifications. Every user should have the right to limit or completely stop the type of communication sent to them.
Frequently Asked Questions
Is the Privacy Policy the same as the KVKK Information Text?
No. A Privacy Policy may be a more general explanatory text; however, the obligation to inform users regarding the processing of personal data should be addressed separately and more clearly. Therefore, the ideal structure is for both texts to complement each other.
Why are cookies also mentioned on this page?
Because website privacy is not limited only to form and order data. Cookie, session and analytics data generated during site use are also important for user privacy. In practice, however, these should also be detailed in a separate cookie policy.
If I place an order, will my information be shared with the shipping company?
Yes, to the extent necessary for delivery, name, surname, delivery address and contact information may be shared within the logistics / shipping process. The purpose is to complete the delivery smoothly.
What can I do if I do not want to receive campaign messages?
The user has the right to stop commercial communications and informational messages sent to them or to change their preferences. Such requests may be submitted through communication channels or relevant unsubscribe / rejection mechanisms.
Is my data processed while browsing product categories?
During site browsing, some technical data and usage data may be generated. This may be evaluated in a limited way for purposes such as security, performance, experience improvement and session management.
To review category pages, you can visit our wheelchair, electric wheelchair and special needs stroller pages.
Do You Have Questions About Privacy and Trust?
At Poylin, the goal is not only to offer products, but also to provide a shopping experience that gives users confidence. You can contact us for your questions about privacy, communication, order and support processes.